Meet the New FREESMO Chatbot: Smoke-Free Support, Reimagined

Looking to switch to smoke-free alternatives, but not sure where to begin? With so many options out there, it’s easy to feel overwhelmed. That’s why FREESMO is making the transition easier than ever — with the launch of its brand-new AI-powered chatbot. It’s more than just a digital assistant; it’s your personal guide on the journey to a smoke-free life.

Whether you're a first-time switcher or returning for advice, this smart new feature puts FREESMO support right where you need it — in a friendly, guided chat experience.

Start Your Journey with a Conversation

Say goodbye to static forms and endless browsing. The FREESMO chatbot — known affectionately as Freedo — transforms the classic FREESMO recommender into a conversational, real-time assistant. Available 24/7, Freedo brings a human touch to digital support, guiding users through their transition with empathy, clarity, and zero judgement.

No downloads, no complicated sign-ups — just open the chat and start talking.

What Can Freedo Do? Plenty.

Freedo is designed to assist users at every stage of their smoke-free journey. Here’s how:

Personalised Product Recommendations

Instead of filling in a web form, users engage in a brief chat that feels more like talking to a knowledgeable friend. Based on responses about nicotine usage habits and preferences, Freedo offers tailored recommendations — calculated in under a minute using FREESMO’s data-backed recommender system.

Users can:

• Explore products suited to their goals
• Choose preferred flavours or device colours
• Add items to their basket directly from the chat
• Receive a direct link to a pre-filled FREESMO basket for seamless checkout.

Get Instant Answers

Not sure how FREESMO works? Have questions about nicotine pouches or zero-nicotine vapes? Ask away. The chatbot provides clear, instant answers to the most common questions — no need to dig through FAQs or wait for an email.

Reorder with Ease

For returning customers, Freedo simplifies reorders. Access past purchases and complete the checkout in seconds, helping you stay consistent on your journey without repeating steps.

Your Digital Companion Through Transitions

Freedo isn’t just a support tool — it’s a companion designed with behavioural science in mind. Built to support users emotionally and practically, Freedo delivers structured, chat-based programs to guide you through three key lifestyle transitions:

• From cigarettes to smoke-free products (2-week programme)
• Freedo provides regular check-ins, reminders, and craving management tips as you switch to alternatives like vapes or nicotine pouches.
• From one smoke-free product to another (5-day programme)
• Whether changing brands, formats, or nicotine strengths, Freedo offers practical advice to ensure a smooth transition without setbacks.
• From nicotine vapes to zero-nicotine vapes (1-month programme)
• For users looking to quit nicotine entirely, this long-term journey includes tapering guidance, motivational nudges, and milestone celebrations.

The tone is caring and non-judgemental — Freedo’s mission is to make your progress feel achievable and fully supported, no matter where you're starting from.

Private, Safe, and Built Around You

FREESMO takes data privacy seriously. The chatbot collects only the information necessary to support and personalise your experience. All usage is fully transparent and governed by FREESMO’s Privacy Policy. Consent is required before starting, ensuring your data remains secure and respected.

Try It Now — Your Journey Starts Here

The FREESMO chatbot isn’t just a tech upgrade — it’s a smarter, more empathetic way to support your smoke-free goals. Whether you need product advice, a motivational nudge, or a friendly check-in, Freedo is ready.

Ready to meet Freedo?

Visit FREESMO.co.uk and open the chat to start your personalised support journey today — no forms, no wait, no pressure.